Frequently Asked Questions
To enrol in one of our courses, you’ll need to create a free account on our learning platform first. Here’s how:
1. Visit our Moodle site: www.elearning-academy.co.uk/portal
2. Click “Create new account” on the login page
3. Fill in your details and confirm your email address
4. Once logged in, browse to the course you want to purchase
Yes. You must create a Moodle account before purchasing a course. This ensures that your course access is linked to your profile and that you can track your progress.
Once you’re logged in and on the course page:
1. Click the “Enrol me in this course” or “Pay Now” button
2. You’ll be taken to a secure payment page powered by Stripe
3. Enter your card details and complete your purchase
4. You’ll be enrolled automatically once payment is successful
We accept all major debit and credit cards through Stripe’s secure payment system. We do not currently support PayPal or bank transfer.
Yes. All payments are processed securely through Stripe, a trusted and GDPR-compliant payment provider. We do not store your card details.
No. All course sales are final. Because you gain immediate access to digital content when you purchase, we do not offer refunds under any circumstances. By completing your purchase, you agree to waive your 14-day cancellation right under UK consumer law. If you’re unsure whether a course is right for you, please feel free to contact us before purchasing at support@elearning-academy.co.uk.
Yes. As soon as your payment is processed, you’ll be automatically enrolled in the course and can begin learning immediately.
If you have any issues creating an account, logging in, or completing your purchase, just contact us at support@elearning-academy.co.uk. We’re happy to help.